ServiceNow, Inc.
NYSE:NOW
1010.13 (USD) • At close February 4, 2025
Overview | Financials
Numbers are in millions (except for per share data and ratios) USD.
| 2024 Q4 | 2024 Q3 | 2024 Q2 | 2024 Q1 | 2023 Q4 | 2023 Q3 | 2023 Q2 | 2023 Q1 | 2022 Q4 | 2022 Q3 | 2022 Q2 | 2022 Q1 | 2021 Q4 | 2021 Q3 | 2021 Q2 | 2021 Q1 | 2020 Q4 | 2020 Q3 | 2020 Q2 | 2020 Q1 | 2019 Q4 | 2019 Q3 | 2019 Q2 | 2019 Q1 | 2018 Q4 | 2018 Q3 | 2018 Q2 | 2018 Q1 | 2017 Q4 | 2017 Q3 | 2017 Q2 | 2017 Q1 | 2016 Q4 | 2016 Q3 | 2016 Q2 | 2016 Q1 | 2015 Q4 | 2015 Q3 | 2015 Q2 | 2015 Q1 | 2014 Q4 | 2014 Q3 | 2014 Q2 | 2014 Q1 | 2013 Q4 | 2013 Q3 | 2013 Q2 | 2013 Q1 | 2012 Q4 | 2012 Q3 | 2012 Q2 | 2012 Q1 | 2011 Q4 | 2011 Q2 | 2011 Q1 | 2010 Q4 | 2010 Q3 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Revenue
| 2,957 | 2,797 | 2,627 | 2,603 | 2,437 | 2,288 | 2,150 | 2,096 | 1,940 | 1,831 | 1,752 | 1,722 | 1,614 | 1,512 | 1,409 | 1,360 | 1,250.33 | 1,151.972 | 1,070.842 | 1,046.34 | 951.774 | 885.833 | 833.904 | 788.926 | 715.441 | 673.097 | 631.056 | 589.222 | 546.37 | 498.17 | 471.703 | 416.783 | 385.666 | 357.656 | 341.312 | 305.879 | 285.65 | 261.15 | 246.716 | 211.964 | 198.004 | 178.712 | 166.757 | 139.09 | 125.23 | 111.259 | 102.222 | 85.939 | 75.162 | 64.345 | 56.774 | 47.431 | 73.375 | 29.5 | 25.2 | 21.4 | 16.6 |
| Cost of Revenue
| 631 | 584 | 552 | 520 | 516 | 496 | 471 | 438 | 415 | 400 | 389 | 369 | 375 | 350 | 329 | 299 | 279.104 | 251.704 | 232.939 | 223.366 | 211.453 | 200.793 | 198.147 | 186.252 | 168.162 | 157.858 | 153.165 | 143.473 | 134.36 | 127.28 | 121.685 | 116.447 | 104.936 | 102.837 | 96.649 | 94.26 | 90.909 | 81.888 | 79.717 | 76.899 | 70.638 | 66.086 | 58.938 | 53.114 | 45.378 | 41.575 | 35.998 | 32.308 | 32.308 | 27.574 | 22.891 | 21.236 | 27.923 | 9.5 | 9.2 | 7.5 | 5.4 |
| Gross Profit
| 2,326 | 2,213 | 2,075 | 2,083 | 1,921 | 1,792 | 1,679 | 1,658 | 1,525 | 1,431 | 1,363 | 1,353 | 1,239 | 1,162 | 1,080 | 1,061 | 971.226 | 900.268 | 837.903 | 822.974 | 740.321 | 685.04 | 635.757 | 602.674 | 547.279 | 515.239 | 477.891 | 445.749 | 412.01 | 370.89 | 350.018 | 300.336 | 280.73 | 254.819 | 244.663 | 211.619 | 194.741 | 179.262 | 166.999 | 135.065 | 127.366 | 112.626 | 107.819 | 85.976 | 79.852 | 69.684 | 66.224 | 53.631 | 42.854 | 36.771 | 33.883 | 26.195 | 45.452 | 20 | 16 | 13.9 | 11.2 |
| Gross Profit Ratio
| 0.787 | 0.791 | 0.79 | 0.8 | 0.788 | 0.783 | 0.781 | 0.791 | 0.786 | 0.782 | 0.778 | 0.786 | 0.768 | 0.769 | 0.767 | 0.78 | 0.777 | 0.782 | 0.782 | 0.787 | 0.778 | 0.773 | 0.762 | 0.764 | 0.765 | 0.765 | 0.757 | 0.757 | 0.754 | 0.745 | 0.742 | 0.721 | 0.728 | 0.712 | 0.717 | 0.692 | 0.682 | 0.686 | 0.677 | 0.637 | 0.643 | 0.63 | 0.647 | 0.618 | 0.638 | 0.626 | 0.648 | 0.624 | 0.57 | 0.571 | 0.597 | 0.552 | 0.619 | 0.678 | 0.635 | 0.65 | 0.675 |
| Reseach & Development Expenses
| 668 | 626 | 643 | 606 | 562 | 549 | 521 | 492 | 454 | 456 | 444 | 414 | 392 | 358 | 333 | 314 | 284.297 | 268.292 | 245.081 | 226.657 | 202.328 | 190.099 | 183.42 | 172.522 | 148.662 | 135.655 | 127.916 | 117.268 | 104.559 | 98.465 | 90.005 | 84.489 | 73.933 | 75.018 | 70.364 | 65.924 | 58.443 | 55.822 | 53.276 | 49.848 | 42.026 | 39.683 | 35.439 | 31.11 | 23.869 | 20.819 | 17.951 | 16.039 | 13.235 | 10.783 | 9.272 | 6.043 | 7.03 | 2.4 | 1.9 | 1.5 | 1.2 |
| General & Administrative Expenses
| 257 | 225 | 232 | 222 | 242 | 213 | 209 | 199 | 194 | 187 | 175 | 179 | 180 | 151 | 139 | 126 | 135.146 | 109.234 | 104.037 | 105.748 | 93.476 | 75.642 | 85.442 | 84.456 | 79.176 | 80.693 | 71.095 | 65.063 | 60.291 | 52.465 | 51.526 | 46.251 | 41.543 | 40.085 | 36.071 | 41.237 | 33.247 | 33.581 | 30.384 | 29.392 | 26.26 | 23.44 | 24.914 | 21.631 | 18.007 | 16.179 | 15.325 | 12.279 | 9.676 | 11.195 | 6.819 | 6.427 | 10.084 | 15.4 | 11 | 9.3 | 7.9 |
| Selling & Marketing Expenses
| 1,027 | 944 | 960 | 923 | 847 | 799 | 832 | 823 | 722 | 697 | 722 | 673 | 632 | 579 | 557 | 524 | 533.853 | 453.41 | 426.519 | 441.234 | 416.005 | 362.975 | 393.895 | 361.409 | 319.163 | 289.323 | 310.869 | 283.701 | 260.292 | 227.015 | 247.224 | 212.086 | 188.857 | 166.491 | 186.506 | 158.61 | 133.909 | 117.899 | 136.574 | 110.057 | 95.764 | 84.002 | 91.937 | 69.416 | 57.337 | 47.336 | 52.291 | 38.226 | 29.481 | 28.14 | 26.909 | 19.307 | 32.501 | -0.1 | 0 | 0 | 0 |
| SG&A
| 1,284 | 1,169 | 1,192 | 1,145 | 1,089 | 1,012 | 1,041 | 1,022 | 916 | 884 | 897 | 852 | 812 | 730 | 696 | 650 | 668.999 | 562.644 | 530.556 | 546.982 | 509.481 | 438.617 | 479.337 | 445.865 | 398.339 | 370.016 | 381.964 | 348.764 | 320.583 | 279.48 | 298.75 | 258.337 | 230.4 | 206.576 | 222.577 | 199.847 | 167.156 | 151.48 | 166.958 | 139.449 | 122.024 | 107.442 | 116.851 | 91.047 | 75.344 | 63.515 | 67.616 | 50.505 | 39.157 | 39.335 | 33.728 | 25.734 | 42.585 | 15.3 | 11 | 9.3 | 7.9 |
| Other Expenses
| 0 | 0 | -4 | -2 | -3 | -14 | -17 | -16 | 35 | 19 | 13 | 4 | 4 | 1 | 6 | 9 | 3.138 | -35.919 | 1.123 | 0.129 | 0.192 | 0.206 | 3.09 | 0.042 | -2.311 | 0.894 | 0.663 | -2.033 | -0.507 | 0.426 | 0.221 | 0.104 | 0.082 | 0.037 | -0.078 | 0.21 | -0.12 | -0.141 | -0.019 | -0.07 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
| Operating Expenses
| 1,952 | 1,795 | 1,835 | 1,751 | 1,651 | 1,561 | 1,562 | 1,514 | 1,370 | 1,340 | 1,341 | 1,266 | 1,204 | 1,088 | 1,029 | 964 | 953.296 | 830.936 | 775.637 | 773.639 | 711.809 | 628.716 | 662.757 | 618.387 | 547.001 | 505.671 | 509.88 | 466.032 | 425.142 | 377.945 | 388.755 | 342.826 | 304.333 | 281.594 | 292.941 | 265.771 | 225.599 | 207.302 | 220.234 | 189.297 | 164.05 | 147.125 | 152.29 | 122.157 | 99.213 | 84.334 | 85.567 | 66.544 | 52.392 | 50.118 | 43 | 31.777 | 49.615 | 17.7 | 12.9 | 10.8 | 9.1 |
| Operating Income
| 374 | 418 | 240 | 332 | 270 | 231 | 117 | 144 | 155 | 91 | 22 | 87 | 35 | 74 | 51 | 97 | 17.93 | 69.332 | 62.266 | 49.335 | 28.512 | 56.324 | -27 | -15.713 | 0.278 | 9.568 | -31.989 | -20.283 | -13.132 | -7.055 | -38.737 | -42.49 | -23.603 | -26.775 | -48.278 | -324.152 | -30.858 | -28.04 | -53.235 | -54.232 | -36.684 | -34.499 | -44.471 | -36.181 | -19.361 | -14.65 | -19.343 | -12.913 | -9.538 | -13.347 | -9.117 | -5.582 | -4.163 | 2.4 | 3.1 | 3.1 | 2.1 |
| Operating Income Ratio
| 0.126 | 0.149 | 0.091 | 0.128 | 0.111 | 0.101 | 0.054 | 0.069 | 0.08 | 0.05 | 0.013 | 0.051 | 0.022 | 0.049 | 0.036 | 0.071 | 0.014 | 0.06 | 0.058 | 0.047 | 0.03 | 0.064 | -0.032 | -0.02 | 0 | 0.014 | -0.051 | -0.034 | -0.024 | -0.014 | -0.082 | -0.102 | -0.061 | -0.075 | -0.141 | -1.06 | -0.108 | -0.107 | -0.216 | -0.256 | -0.185 | -0.193 | -0.267 | -0.26 | -0.155 | -0.132 | -0.189 | -0.15 | -0.127 | -0.207 | -0.161 | -0.118 | -0.057 | 0.081 | 0.123 | 0.145 | 0.127 |
| Total Other Income Expenses Net
| 89 | 98 | 94 | 93 | 77 | 68 | 57 | 44 | 28 | 11 | 7 | -2 | -3 | -6 | -1 | 2 | -4.57 | -43.899 | -0.236 | -0.973 | 5.674 | 4.446 | 10.685 | 4.257 | 1.677 | -2.338 | -8.86 | 12.923 | -11.748 | -18.858 | -19.167 | -0.962 | -7.242 | -6.606 | -5.988 | -7.407 | -4.796 | -11.791 | -7.186 | -2.874 | -6.562 | -5.949 | -5.231 | -5.963 | -4.326 | 0.6 | -1.323 | 0.119 | 0.456 | 0.615 | 0.041 | 0.492 | -1.446 | -0.1 | 0.3 | -0.1 | 0.3 |
| Income Before Tax
| 463 | 516 | 334 | 425 | 347 | 299 | 174 | 188 | 183 | 102 | 29 | 85 | 32 | 68 | 50 | 99 | 13.36 | 25.433 | 62.03 | 48.362 | 34.186 | 60.77 | -16.315 | -11.456 | 1.955 | 7.23 | -40.849 | -7.36 | -24.88 | -22.768 | -57.904 | -43.452 | -30.845 | -33.381 | -54.266 | -331.559 | -35.654 | -39.831 | -60.421 | -57.106 | -43.246 | -40.448 | -49.702 | -42.144 | -23.687 | -14.05 | -20.666 | -12.794 | -9.082 | -12.732 | -9.076 | -5.09 | -5.609 | 2.3 | 3.4 | 3 | 2.4 |
| Income Before Tax Ratio
| 0.157 | 0.184 | 0.127 | 0.163 | 0.142 | 0.131 | 0.081 | 0.09 | 0.094 | 0.056 | 0.017 | 0.049 | 0.02 | 0.045 | 0.035 | 0.073 | 0.011 | 0.022 | 0.058 | 0.046 | 0.036 | 0.069 | -0.02 | -0.015 | 0.003 | 0.011 | -0.065 | -0.012 | -0.046 | -0.046 | -0.123 | -0.104 | -0.08 | -0.093 | -0.159 | -1.084 | -0.125 | -0.153 | -0.245 | -0.269 | -0.218 | -0.226 | -0.298 | -0.303 | -0.189 | -0.126 | -0.202 | -0.149 | -0.121 | -0.198 | -0.16 | -0.107 | -0.076 | 0.078 | 0.135 | 0.14 | 0.145 |
| Income Tax Expense
| 79 | 84 | 72 | 78 | 52 | 57 | -870 | 38 | 33 | 22 | 9 | 10 | 6 | 5 | -9 | 17 | -3.288 | 12.575 | 21.264 | 0.131 | -564.538 | 20.172 | -5.236 | -9.911 | -5.06 | -1.175 | 11.897 | -17.982 | 2.927 | 1.42 | -1.431 | -2.79 | 1.744 | 2.877 | -4.641 | 1.773 | 1.724 | 1.199 | 1.504 | 0.987 | 1.417 | 0.602 | 0.661 | 1.167 | 0.545 | 0.663 | 0.739 | 0.564 | 0.849 | 0.321 | -0.352 | 0.55 | 1.075 | 0.3 | 0.4 | 0.4 | 0.3 |
| Net Income
| 384 | 432 | 262 | 347 | 295 | 242 | 1,044 | 150 | 150 | 80 | 20 | 75 | 26 | 63 | 59 | 82 | 16.648 | 12.858 | 40.766 | 48.231 | 598.724 | 40.598 | -11.079 | -1.545 | 7.015 | 8.405 | -52.746 | 10.622 | -27.807 | -24.188 | -56.473 | -40.662 | -32.589 | -36.258 | -49.625 | -333.332 | -37.378 | -41.03 | -61.925 | -58.093 | -44.663 | -41.05 | -50.363 | -43.311 | -24.232 | -14.713 | -21.405 | -13.358 | -9.931 | -13.053 | -8.724 | -5.64 | -6.684 | 2 | 3 | 2.6 | 2.1 |
| Net Income Ratio
| 0.13 | 0.154 | 0.1 | 0.133 | 0.121 | 0.106 | 0.486 | 0.072 | 0.077 | 0.044 | 0.011 | 0.044 | 0.016 | 0.042 | 0.042 | 0.06 | 0.013 | 0.011 | 0.038 | 0.046 | 0.629 | 0.046 | -0.013 | -0.002 | 0.01 | 0.012 | -0.084 | 0.018 | -0.051 | -0.049 | -0.12 | -0.098 | -0.085 | -0.101 | -0.145 | -1.09 | -0.131 | -0.157 | -0.251 | -0.274 | -0.226 | -0.23 | -0.302 | -0.311 | -0.193 | -0.132 | -0.209 | -0.155 | -0.132 | -0.203 | -0.154 | -0.119 | -0.091 | 0.068 | 0.119 | 0.121 | 0.127 |
| EPS
| 1.86 | 2.1 | 1.27 | 1.69 | 1.44 | 1.18 | 5.12 | 0.74 | 0.74 | 0.4 | 0.1 | 0.38 | 0.13 | 0.32 | 0.3 | 0.42 | 0.09 | 0.07 | 0.21 | 0.25 | 3.17 | 0.22 | -0.06 | -0.009 | 0.04 | 0.05 | -0.3 | 0.06 | -0.17 | -0.14 | -0.33 | -0.25 | -0.2 | -0.22 | -0.3 | -2.06 | -0.23 | -0.26 | -0.4 | -0.38 | -0.3 | -0.28 | -0.35 | -0.3 | -0.17 | -0.11 | -0.16 | -0.1 | -0.08 | -0.11 | -0.31 | -0.22 | -0.063 | 0.017 | 0.025 | 0.022 | 0.018 |
| EPS Diluted
| 1.84 | 2.07 | 1.26 | 1.67 | 1.43 | 1.17 | 5.08 | 0.73 | 0.74 | 0.39 | 0.099 | 0.37 | 0.13 | 0.31 | 0.29 | 0.41 | 0.08 | 0.06 | 0.2 | 0.24 | 3.03 | 0.21 | -0.059 | -0.009 | 0.04 | 0.04 | -0.3 | 0.06 | -0.16 | -0.14 | -0.33 | -0.24 | -0.2 | -0.22 | -0.3 | -2.06 | -0.23 | -0.26 | -0.4 | -0.38 | -0.3 | -0.28 | -0.35 | -0.3 | -0.17 | -0.11 | -0.16 | -0.1 | -0.08 | -0.11 | -0.31 | -0.22 | -0.063 | 0.017 | 0.025 | 0.022 | 0.018 |
| EBITDA
| 622 | 641 | 352 | 436 | 480 | 424 | 290 | 295 | 288 | 196 | 116 | 169 | 143 | 178 | 151 | 203 | 97.068 | 154.052 | 146 | 125 | 100.843 | 120.33 | 40.054 | 39.736 | 43.39 | 56.337 | 9.856 | 43.115 | 23.633 | 25.491 | -19.386 | -9.548 | -0.237 | -2.792 | -27.278 | -324.152 | -14.459 | -12.94 | -38.202 | -40.408 | -23.359 | -22.395 | -35.779 | -28.243 | -12.248 | -8.037 | -14.004 | -8.549 | -4.874 | -9.378 | -6.291 | -3.535 | -4.163 | 3.4 | 3.7 | 3.6 | 2.7 |
| EBITDA Ratio
| 0.21 | 0.229 | 0.134 | 0.167 | 0.208 | 0.165 | 0.118 | 0.129 | 0.159 | 0.12 | 0.08 | 0.111 | 0.102 | 0.132 | 0.122 | 0.156 | 0.091 | 0.134 | 0.143 | 0.127 | 0.121 | 0.15 | 0.063 | 0.066 | 0.075 | 0.084 | 0.016 | 0.073 | 0.044 | 0.047 | -0.024 | -0.023 | 0.003 | -0.008 | -0.076 | -0.118 | -0.051 | -0.05 | -0.155 | -0.191 | -0.118 | -0.125 | -0.215 | -0.203 | -0.092 | -0.072 | -0.137 | -0.099 | -0.065 | -0.146 | -0.112 | -0.075 | -0.057 | 0.115 | 0.147 | 0.168 | 0.163 |